Frequently Asked Questions

General

  • Please note: Orders CANNOT be changed, modified, or canceled after checkout!
  • We will only accept one coupon code per order.
  • If you use a discount code of 25% or more, the items that the code covers are FINAL SALE and cannot be returned back to us.

If you have questions regarding our items prior to placing your order, or are having technical issues with ordering, please email us at info@pinklily.com or call us at 270-495-3636 for assistance!

What Do I Do If An Item Is Out Of Stock?

We know how it feels to fall in love with a piece, only to find out it’s been sold out! Don’t stress. Sign up to receive notifications when an item is back in stock:

  • Enter your email address
  • Click “Notify Me”

How Does Shipping Work?

Pink Lily ships to the Continental US, as well as to Hawaii, Alaska, and Canada for an extra fee. Learn more about our shipping and returns here.

Can You Help Me Put Together An Outfit?

Pink Lily loves giving our customers outfit inspo! You can find advice on our Insta page and social media. We also list every item worn by the model on each product page, so you can copy her exact look!

Do You Have Gift Cards?

Of course we do! Shop our gift card options here. The recipient will receive an email with the gift code and a personalized message from you.

Just remember, gift cards are non-refundable and expire after 240 days.

You can also redeem a gift certificate and check your balance too.

Do You Have A Physical Store?

You can shop with Pink Lily online 24/7, our store can be on your couch, at the beach, or even in the subway. But if you really want to vibe with us, check out our store in Bowling Green, KY!

Can I Pick Up An Item From The Store?

Some of our items are exclusive online deals, while others are available in-store. When you check out, you can choose between the shipping or pick up options that are available.

How Do I Return An Item?

Learn more about returns when you explore our Shipping and Returns page.

Sizes

What Size Do I Order?

We know that every lady has her own unique shape, which means there is no foolproof way to find the perfect size when shopping online. We do provide a general sizing chart, product description, and other details on every single page to help you figure out what you need.

If you have additional questions, our stylists can help you find the perfect fit when you use our contact form.

Orders

Can I Place An Order By Phone?

You can totally place an order by phone when you call one of our Pink Lily Ladies at 270-495-3636 from 8 am - 4:30 pm CST.

Please have the product name(s) you’re interested in ready before you give us a call.

What Payment Options Do You Accept?

When you check out, you’ll have the option to pay with any major credit card provider including Visa and Mastercard. You can also choose to checkout with PayPal.

How Can I Use A Gift Or Promo Code?

When you start the checkout process, enter your code in the box that says “Add Coupon” or “Gift Certificate.”

How Can I Change Something On My Order?

We get it, sometimes things go wrong and you need to cancel or change an order. We can help! Just make sure you contact us ASAP at 270-495-3636, so we can catch it before it ships.

What Happens If There Is An Error Message On My Order?

You’re so close to getting your dream outfit, but you get an error message on your order. Don’t keep trying to checkout, as your card could end up getting charged more than once.

If you’re having issues checking out, call us right away so we can fix it and get you your newest closet candy!

When Do I Get An Order Confirmation?

Right after you order, you should get an email confirmation letting you know we’ve received your request. You’ll also get an email as soon as we ship everything out.

If you don’t receive anything within 24 hours, call our Pink Lily reps for help!

Monogramming

Which Items Can Be Monogrammed?

We offer monogramming for clothes, jewelry, accessories, and more! You can find exactly which items can be monogrammed in our Custom Made section.

Can I Buy These Items Without Personalization?

We can send out blank versions of every monogrammed item. Just skip the monogram selections and check out!

How Will My Monogram Look?

Since we offer slightly different styles for each personalized item, you’ll see samples of how your monogram will look on every product page.

How Much Does Monogramming Cost?

The personalization of each item is included on the product page. You will only be charged an additional fee if you choose “applique monogramming” instead of traditional. Applique monogramming is an addition $8-$10 depending on the item.

If you didn’t get the answers you need above, don’t hesitate to reach out to the Pink Lily team. We are always ready to answer your questions and assist you with any problems you may have.

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