Pink Perks FAQ

How do I sign up for Pink Perks?

Existing customers: Click on the Pink Perks icon on the bottom left of your screen and login into your account. To ensure that you are set up for EC Insider emails, sign in to your EC account at the top right corner, click on the “my account” and in your “my info” box, make sure you’re “subscribed for our newsletter”.

New customers: Create a Pink Lily account to start earning points and redeeming rewards! Make sure that you are subscribed to our newsletter to get a first look at new arrivals and sales!

How do I start earning points after joining?

There are so many ways to earn points! You’ll receive points for every dollar spent and will be rewarded for engaging with us on social (for example: liking us on facebook or following us on Instagram!) Additionally, you'll receive points on your birthday! Be sure to check the Pink Perks Dashboard on the bottom left of our screen for all the ways to earn!

How long do I get to keep my status once I’ve reached a VIP tier?

Once you've graduated to a new status, you've earned that status for the rest of the calendar year as well as the following calendar year. For example, if you hit the point threshold for Magenta on August 1, you retain Magenta status until December 31 of the following year. You must hit the point threshold for your VIP tier every calendar year to re-qualify for it year over year.

How Do I check my points?

Simply log into your account on pinklily.com and click on the Pink Perks icon located on the bottom left of your screen. Your balance can also be viewed on your account log in page!

Do my points expire?

Points will only expire after an extended length of inactivity. In other words, as long as you continue to earn (or spend) your points, they’ll remain in your account. And don’t worry, we’ll give you fair warning (via email) if your points are going to expire.

Can I have multiple accounts or transfer points to another account?

No, you can only have one Pink Perks account and one login. Only one account will be associated with your points and you cannot combine email accounts.

How can I spend the points?

You can spend the points by applying your balance to items in your cart when you check out- or you can wait and accumulate them to spend on a bigger purchase! You cannot use points to purchase a Pink Lily gift card. Points cannot be combined with a coupon code or be used with a store credit payment. Once you hit a reward threshold, you must use that reward coupon in a single purchase; it will not carry a remaining balance.

I’m having issues in my account, who should I contact?

If you're having technical difficulties or have confusion over how the points system works, please contact our customer service department at info@pinklily.com

I placed an order; how long will it take for my points to be applied?

Your points will be allocated once your order ships, so check back and watch those points pile up!

Are there limitations on earning points?

Reward points are eligible on merchandise prices only; taxes, shipping, and purchases made with an Erin Condren gift card or account credit are not eligible to earn rewards.

How do the coupon codes work, do they expire?

Once you've earned a reward, it will remain in your account until you're ready to redeem it. Note, each code is single-use and balances cannot carry over. Your Pink Lily coupon code can be used simultaneously with a Pink Lily gift card, but it cannot be combined with other promotional codes.

What is the free tier gift?

Surprises are the best! The gift will ship to all who are eligible on a quarterly basis, not when you reach the status.