Customer Care: Contact us HERE.
Customer Care Hours: We are available 24 Hours a day! Please allow up to 24 hours for a response.
WHERE'S MY ORDER?
Check your account HERE.
NEED TO MAKE A RETURN OR EXCHANGE?
Please visit our Returns Portal HERE.
WHERE'S MY MISSING ITEM?
It might be on pre-order. Check your order confirmation email or shipping invoice to see if any items are listed as pre-order. Still unsure? Contact Customer Care HERE.
Is it a custom item? Check your order confirmation email or shipping invoice to see if any items are listed as custom. All monogrammed, vinyl, graphic tee, and graphic sweatshirts do ship separately but are included on the original shipping invoice with the rest of your order. You will receive a separate shipping confirmation once shipped. Still unsure? Contact Customer Care HERE.
PINK PERK PROGRAM.
Existing customers: Click on the Pink Perks icon on your screen's bottom left-hand corner and log in to your account. Click HERE to sign in.
New customers: Create a Pink Lily account to earn points and redeem rewards! Ensure that you are subscribed to our newsletter to get the first look at new arrivals and sales! Click HERE to sign up!
WANT TO BE A PINK LILY AMBASSADOR?
Start earning commission from sharing your favorite Pink Lily outfits with your community. Visit the Pink Lily Ambassador Page HERE to find out more.
WANT TO WORK AT PINK LILY?
View our Current Job Openings HERE.