pink lily return & exchange policy

not vibing with your purchase? No worries — you’ve got 30 days from the ship date to return or exchange it. 

• store credit? fast and totally free.
  get free return shipping when you choose store credit — we’ll send you a Pink Lily E-Gift Card the moment the carrier scans your return. no waiting around, no expiration date. just instant credit to treat yourself again

• prefer a refund? 
  you can send it back to your original payment method for a $7.95 processing fee. once your return lands at our warehouse, please allow up to 7 – 10 business days while we process your refund. 
  
  👉 start your return here 

we totally get it, even with our fit experts, sizing can be tricky. if you need a new size of the same item, just request an exchange within 30 days of ship date. we’ll get you the right fit in no time. exchanges are totally free!

oh no! if your order isn’t perfect when it arrives, we want to fix it —fast! just reach out to our Customer Care team within 3 days of receiving it and include a quick pic of the issue. we’ve got your back. there’s no restocking fee if our product was wrong when we shipped it to you.

Contact Customer Care

FINAL SALE = Final Answer. items marked Final Sale can’t be returned or exchanged.

no order changes after checkout. double-check your cart! once you check out, we can’t change, cancel, or modify your order.

color & pattern disclaimers: lighting, screens, and dye lots can slightly change the look of colors and prints — it’s part of the charm! these aren’t considered defects.

returning shoes? pop that shoebox into a protective outer box before you send it back. boxes with labels or damage won’t be accepted.

multiple Orders? bundle returns into one box — just make sure you include a return slip and invoice for each order.

use the return portal

how long does it take to get my refund?

• if you're returning for store credit, it's fast! as soon as your return is picked up by the carrier, we’ll send a Pink Lily E-Gift Card straight to your Inbox. no waiting, no wondering!
• if you’re requesting a refund to your original payment method, please allow up to 7-10 business days after your return reaches our warehouse for processing.

is there a return fee?

• no fee at all when you choose store credit or exchange — plus, return shipping is totally free!
• prefer a refund back to your original payment method? a $7.95 processing fee will be deducted from your refund.
• you’re also welcome to send your return with your own insured, trackable shipping method if you prefer.

how do I request a return label?

• easy peasy! just click below to start your return, and we’ll generate a return label for you.

Start your return here

do you offer price adjustments?

• because of the high demand and limited stock of our items, we’re not able to offer price adjustments.

how long does it take to process my return?

• we move fast! once your return gets to our warehouse, we’ll process it within 7-10 business days for refunds. if you're going with store credit, your E-Gift Card is sent instantly once the carrier scans your return.

during our “buy one, get one free” events, both items are part of the same promotion.

• returning both items? you’ll receive a full refund of the purchase price.
• returning only the paid item? you’ll receive half of the refund amount since both items must be returned to meet the terms of the sale.
• returning only the free item? unfortunately, no refund will be given, as the free item has no purchase value.
• final sale items are non-returnable and not eligible for a refund or exchange.

thanks for understanding — this helps us keep our promotions fair and fun for everyone!