Pink Lily Return & Exchange Policy
Your happiness is always in style.
We’re all about helping you feel amazing in what you wear — but if something’s not right, we’ll make it right. Whether you need a different size or you’re just not feeling it, returning or exchanging is super simple at Pink Lily.
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RETURNS MADE EASY
Not vibing with your purchase? No worries — you’ve got 30 days from the ship date to return or exchange it.
- Store Credit? Fast and Totally Free.
Get free return shipping when you choose store credit — we’ll send you a Pink Lily E-Gift Card the moment the carrier scans your return. No waiting around, no expiration date. Just instant credit to treat yourself again
- Prefer a Refund?
You can send it back to your original payment method for a $7.95 processing fee. Once your return lands at our warehouse, please allow up to 7 – 10 business days while we process your refund.
👉 Start your return here
- Need a Different Size?
We totally get it, even with our fit experts, sizing can be tricky. If you need a new size of the same item, just request an exchange within 30 days of ship date. We’ll get you the right fit in no time. Exchanges are totally free!
👉 Start your exchange here
- Damaged or Defective?
Oh no! If your order isn’t perfect when it arrives, we want to fix it —fast! Just reach out to our Customer Care team within 3 days of receiving it and include a quick pic of the issue. We’ve got your back. There’s no restocking fee if our product was wrong when we shipped it to you.
Contact Customer Care
A FEW THINGS YOU SHOULD KNOW
- Final Sale = Final Answer
Items marked Final Sale can’t be returned or exchanged
- No Order Changes After Checkout
Double-check your cart!
Once you check out, we can’t change, cancel, or modify your order
- Color & Pattern Disclaimers
Lighting, screens, and dye lots can slightly change the look of colors and prints — it’s part of the charm! These aren’t considered defects.
- Returning Shoes?
Pop that shoebox into a protective outer box before you send it back. Boxes with labels or damage won’t be accepted.
Sending It All Back
- Multiple Orders?
Bundle returns into one box — just make sure you include a return slip and invoice for each order.
Thanks for choosing Pink Lily — we’re here to make every outfit feel like a celebration. 💃🎉
PINK LILY RETURNS & REFUNDS FAQ
- HOW LONG DOES IT TAKE TO GET MY REFUND?
If you're returning for store credit, it's fast! As soon as your return is picked up by the carrier, we’ll send a Pink Lily E-Gift Card straight to your Inbox. No waiting, no wondering!
If you’re requesting a refund to your original payment method, please allow up to 7-10 business days after your return reaches our warehouse for processing.
- IS THERE A RETURN FEE?
No fee at all when you choose store credit or exchange — plus, return shipping is totally free!
Prefer a refund back to your original payment method? A $7.95 processing fee will be deducted from your refund.
You’re also welcome to send your return with your own insured, trackable shipping method if you prefer.
- HOW DO I REQUEST A RETURN LABEL?
Easy peasy! Just click below to start your return, and we’ll generate a return label for you.
Start your return here
- DO YOU OFFER PRICE ADJUSTMENTS?
Because of the high demand and limited stock of our items, we’re not able to offer price adjustments.
- HOW LONG DOES IT TAKE TO PROCESS MY RETURN?
We move fast! Once your return gets to our warehouse, we’ll process it within 7-10 business days for refunds. If you're going with store credit, your E-Gift Card is sent instantly once the carrier scans your return.