shipping policy

Standard (US): $8.95 - Arrives 5-8 business days after it
ships (order by 12:00 PM CT)

Priority: $20.00 - Arrives 4-5 business days
after it ships (order by 12:00 PM CT)

Express: $30.00 - Arrives 2-4 business days after
it ships (order by 12:00 PM CT)

Free Standard Shipping on orders over $79 (continental U.S. only — APOs excluded).

Orders placed after 12 PM CT on Friday will start processing
on Monday.

- We don’t offer weekend or holiday deliveries at this time.

- Special delivery requests may incur extra charges.

- Shipping times aren’t guaranteed (especially for
personalized items or certain destinations).

- Second Day and Next Day shipping aren’t available for P.O.
Boxes.

Orders to Canada are charged based on weight.

- All other international orders ship via FedEx. Rates vary by
destination.

- FedEx can’t deliver to P.O. Boxes — use a street address!

- Customs fees, taxes, and duties are the customer’s
responsibility. Check with your local customs office if needed.

We ship with tracking and delivery confirmation. If your tracking shows the package as delivered but you haven’t received it, contact the carrier first:

- Amazon Contact:

https://track.amazon.com/

- FedEx Claims: https://www.fedex.com/en-us/customer-support/claims.html

- DHL Claims: https://www.dhl.com/global-en/home/customer-service.html

Allow 1–4 business days for tracking to update. Reach out if it’s delayed beyond the expected delivery window.

Mistakes happen! Contact us ASAP if you spot an error right after ordering. We’ll try to fix it, but can’t guarantee changes once an order is placed.

Add Checkout+ Package Protection at checkout to cover lost, stolen, or damaged packages — including shipping costs and taxes. Plus, get FREE returns on your order.

(Note: Checkout+ doesn’t cover customs or duty fees. If you return without Checkout+ you will be responsible for paying the $7.95 processing fee.)

If your package is not delivered, contact us here: Submit a request – Pink Lily