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Shipping & Returns

General Order Information

Please note: Orders CANNOT be changed, modified, or canceled after checkout!

We will only accept one coupon code per order.

If you have questions regarding our items prior to placing your order, or are having technical issues with ordering, please email us at info@pinklily.com or call us at 270-495-3636 for assistance!

 

 

Monogrammed Items

All monogrammed orders are customized and made to order. These orders may take up to 15 business days to process and be ready for shipment. (During the holiday season, this may take longer due to order volume.)

If you order a non-monogrammed item in addition to a monogrammed item, your ENTIRE order will ship once the monogrammed item has been completed. (Monogrammed items may also ship separately if needed at the discretion of the Pink Lily Boutique.)

  

Shipping

• Standard Shipping within the continental United States is $7.50. Shoes of ANY type are $10.00 to ship. Shipment to Hawaii and Alaska is $8.95. Shipping prices to Canada are based on the total weight of the order. All other countries will ship via UPS and will vary in rates.

• We do offer free shipping on orders that are over $99 within the continental United States.

Standard shipping orders take 2-3 business days to be processed and packaged before they are shipped out of our warehouse.  

• All UPS orders placed by 12PM CST will ship out the same day. All orders placed after this time will ship out the following day. Our UPS contract does not include Saturday delivery. Next day air would be delivered the next business day. 2nd day air would be delivered within 2 business days.

UPS International Orders CANNOT be shipped to a PO Box. If you choose this option and do enter a PO Box, your order will be shipped via USPS Priority Mail International instead.

The Pink Lily Boutique is NOT responsible for:

  • Delays with UPS shipping

  • International Duties or Customs charges

  • Products that are lost or damaged in the mail. The US Postal Service or UPS will be responsible once we ship the packages.

  • Products marked delivered by the Post Office. You will need to contact your local Post Office to obtain information regarding your package.

If there is a problem with your tracking number or package delivery, please contact the courier directly prior to contacting us. Please allow 1-4 business days for your tracking information to show. In some rare cases, tracking information may not update, but you will still receive your order. Please contact us after the estimated delivery time has passed.

All our shipments include Tracking with Delivery Confirmation. If your tracking information confirms that the item has been delivered to your order address, but you have not received your order, please contact the carrier directly to investigate this issue. We cannot be held accountable for packages where tracking information states the package has been delivered to your order address.

Carrier Contact Numbers:

  • USPS: 1-800-275-8887

  • International USPS: 1-800-222-1811

  • UPS: 1-800-742-5877

• We are NOT responsible if the package is not delivered in the guaranteed shipping times as it may take 1-2 business days to process the order and we cannot be held liable for USPS guarantees. If the item is not delivered in time, please contact USPS (1-800-ASK-USPS) or UPS (1-800-742-5877). We will NOT refund additional shipping charges if USPS fails to meet their guaranteed shipping times. 

• WRONG ADDRESS DISCLAIMER: 

It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly. We do our best to speed up processing and shipping times, hence there is a very small time gap to cancel/change your order or to change the address of the order. If you decide to cancel your order or change your shipping address, please write to us at thepinklilyboutique@gmail.com as soon as you place your order. We will do our best to make the change, however we cannot guarantee that we will be able to do so.

• IMPORTANT NOTE TO ALL CUSTOMERS OUTSIDE OF USA: 

We cannot guarantee that you will or will not be charged any customs taxes or duties. You are responsible for all applicable customs, duties, taxes and fees charged by your government. Please contact your country's customs office for respective charges and rates on package coming outside of your country. International customers (outside of United States) are responsible for all import duties, customs, and local taxes charged by your country. We are unable to advise the amount of what these fees might be & we recommend that you contact your country's customs office or tax agent for respective charges and rates on a package coming outside of your country.

 

Return Policy:

Return Address:

The Pink Lily Boutique
ATTN: Returns
323 Mitch McConnell Way
Bowling Green, KY 42101

• These items are all FINAL sales and cannot be returned to our warehouse:  

  • Monogrammed Items

  • Holiday Items

  • Accessories (including: Coolers, Hats, Jewelry, Koozies, Sunglasses, and Scarves)

  • Jeggings and Leggings

  • Sale Items (including: Super Deals, Flash Sales, Clearance, and Items with Discounts of 25% or more)

All returned items must still have the ORIGINAL TAGS on them. Shoe boxes must be encased in another box for shipping to protect the items. If you send shoes back with stickers and return labels directly on the box, or if the shoe box is damaged, then we will not accept a return.  

• Returned merchandise must be UNWORN and UNWASHED. Items that appear worn, have stains, or smell of cigarette smoke, deodorant, pet hairs or odors, etc. will not be accepted. If an item has been worn once, it will not qualify for a return.

• Merchandise may be returned for ONLINE STORE CREDIT only within 14 days of delivery. Credit will be applied for the amount paid for the product. Credit will only be applied for the item, not for any shipping and handling charges.

• When making a return, please include the original invoice and any notes (written or via email) as to why it is being returned.

• Exact colors of merchandise may vary due to photography lenses, indoor / outdoor lighting, and computer monitor resolutions. Clothing patterns may also vary. These situations do not qualify as defects and the buyer will pay return shipping if a return to our warehouse is attempted.

• The customer is responsible for all return shipping costs. We recommend using a shipping method that provides a tracking number for your reference.

• Please allow 3-4 business days for our warehouse to receive your return, and 5-7 business days for our return department to process your store credit.

• If approved for a return, a store credit code will be emailed to the email address on file and applied to your account with us within 5-7 business days after we receive the returned item.

• If an order is placed prior to receiving a store credit code, we cannot refund that amount to you. Please wait until your store credit is applied to your account if you’d like to place an order using this credit.

• If you place an order and do not use your store credit, we cannot apply that credit afterward. If you have any issues with your credit, please email info@pinklily.com before placing your order.

• If you send back an item that does not qualify for a return, then you will be responsible to call and pay a $5 return shipping charge. We will hold non-returnable merchandise for 14 days. After 14 days, the items will be donated to charity.

 

Exchanges

Due to our limited quantities and high demand of our products, we are unable to offer exchanges on any items. Returned merchandise will be processed for STORE CREDIT ONLY.

We recommend purchasing the correct size of the desired item, and then shipping back the returned product so that you do not miss out on the item. Store credit cannot be applied to that new order that has been placed. Credit MUST be used for future purchases.

 

Defects or Problems With Your Order?

If you have received an item with any problems or defects, please contact our warehouse within 3 DAYS to inform us of the issue. If we are not notified within 3 days of receiving the item, then it will no longer qualify for a return or replacement. You must include a photo of the damage / defect with your email.

We are not responsible for damages to clothing caused by improper care or handling, or incorrect sizing.

• Exact colors of merchandise may vary due to photography lenses, indoor / outdoor lighting, and computer monitor resolutions. Clothing patterns may also vary. These situations do not qualify as defects and the buyer will pay return shipping if a return to our warehouse is attempted.

 

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